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  1. Keep Home
  2. Frequently Asked Questions

Frequently Asked Questions

First thing’s first! Before we can help you, please help us -- answer a brief question to guide you toward the information you need: Did your lender refer you to Keep? If so, you can find answers to your most pressing questions in the section labeled: Lender Referred. Not referred by a lender? Or just looking to learn more? We’ve got you covered! Take a look through our most frequently asked questions below for more info about Keep.

Getting Started

  • How do I login?
  • What devices can I access Keep app on?
  • What if I don’t have enough space on my phone?
  • What are the requirements to download the app?
  • How do I get the Keep app?/Where can I access Keep?

Lender Referred

  • Is there a certificate?
  • Does Keep fulfill Homebuyer Education Requirements?
  • How do I access my Keep code?

Using the Keep App

  • Can I leave the app and pick up where I left off?
  • Can I change my login method?
  • How do I change my password?
  • How do I update my information?
  • Can I change my stage?

All About Keep

  • What’s included in the Keep app?
  • How is Keep different from other homebuyer education tools or courses?
  • What kind of tools are included in the Keep app?
  • What kind of notifications do I get?
  • How much does the Keep app cost?
  • What is Keep and who is the Keep app for?

Accessing Home Expert

  • What kinds of questions can I ask a Home Expert?
  • What is a Home Expert and how can it help me?

General Questions

  • Announcement
  • Is the app available in Spanish?
  • My friend has a code, do I need one in order to get the Keep app?
  • If I need help, who can I contact?
  • Do I need an internet connection to access the Keep app?
  • What if I don’t have a smart phone?
See all 7 articles

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No matter where you are on your homebuying and homeowning journey, Keep Up will provide updates, tools, and more to ensure smooth sailing. It’s totally free and we think you're going to love it!

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You're not alone! There are millions of first time homebuyers and homeowners out there -- just like you. Connect with them (and us!) and let's keep the conversation flowing.

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