Frequently Asked Questions
First things first!
Before we can help you, please help us -- answer a brief question to guide you toward the information you need:
Did your lender refer you to Keep?
If so, you can find answers to your most pressing questions in the section labeled: Lender Referred.
Not referred by a lender? Or just looking to learn more? We’ve got you covered!
Take a look through our most frequently asked questions below for more info about Keep.
Getting Started
Lender Referred
Using the Keep App
All About Keep
Accessing Home Expert
General Questions
- Announcement
- Is the app available in Spanish?
- My friend has a code, do I need one in order to get the Keep app?
- If I need help, who can I contact?
- Do I need an internet connection to access the Keep app?
- What if I don’t have a smart phone?